Privacy Policy

Introduction

Amber Fold ("we," "our," or "us") is committed to protecting the privacy and personal information of individuals who interact with our residential care services. This Privacy Policy explains how we collect, use, protect, and handle personal data in accordance with applicable privacy laws in Thailand, including the Personal Data Protection Act (PDPA).

This policy applies to all personal information we collect through our website, during inquiries, throughout the residence application process, and during the provision of our residential care services.

Information We Collect

We collect personal information that you provide directly to us, including:

• Contact information (name, email address, phone number, postal address)
• Demographic information (age, date of birth, gender)
• Health information relevant to providing appropriate residential support
• Emergency contact details and next of kin information
• Financial information necessary for billing and payment processing
• Dietary preferences and restrictions
• Information about care needs and daily living requirements
• Communications you have with us regarding inquiries or services

We may also collect information automatically through our website, including IP addresses, browser types, and pages visited, through the use of cookies and similar technologies.

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes
• Contract: Processing is necessary to fulfill our contractual obligations to provide residential care services
• Legal obligation: We are required by law to process certain information
• Vital interests: Processing is necessary to protect the life or health of the data subject
• Legitimate interests: Processing is necessary for our legitimate business interests, provided these do not override your rights

How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing residential care services and daily living support
• Responding to inquiries and communicating about our services
• Processing applications for residence
• Coordinating with healthcare providers when necessary
• Managing billing, payments, and financial transactions
• Ensuring the safety and security of residents
• Improving our services and facilities
• Complying with legal and regulatory requirements
• Communicating important updates about services or policies
• Maintaining records as required by law

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Healthcare providers: When necessary to coordinate medical care and appointments
• Emergency contacts: Family members or designated contacts as appropriate for care coordination
• Service providers: Third parties who assist us in operating our facility (e.g., food suppliers, maintenance contractors) under strict confidentiality agreements
• Legal authorities: When required by law or to protect rights, property, or safety
• Professional advisors: Lawyers, accountants, and insurers who provide professional services to us

All third parties with whom we share information are required to maintain the confidentiality and security of personal data.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

• Inquiry information: Retained for 2 years if no residence agreement is established
• Resident care records: Retained for 10 years after the end of residence
• Financial records: Retained for 7 years as required by Thai tax law
• Correspondence: Retained for 3 years unless related to ongoing care

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical records in locked facilities with restricted access
• Password-protected digital systems with encryption
• Regular staff training on confidentiality and data protection
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates to our systems

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and collect information about website usage. You can control cookies through your browser settings. For detailed information about our use of cookies, please see our Cookie Policy.

Your Privacy Rights

Under Thai personal data protection law, you have the following rights:

• Right to Access: Request access to your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restriction: Request restriction of processing your personal data
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to processing of your personal data in certain circumstances
• Right to Withdraw Consent: Withdraw consent where processing is based on consent
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Committee in Thailand

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from someone under 18, we will take steps to delete that information.

International Data Transfers

Your personal data is stored and processed in Thailand. If we transfer data outside of Thailand, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: